Refund Policy

Clear rules on digital credits, subscriptions, and payments

Because EliteWorks offers non-tangible, irrevocable digital goods (API queries, AI processing, and generated reports), our refund policy is strictly enforced to prevent abuse of our high-cost infrastructure.

1. General Rule: No Refunds on Used Credits

Once a "Check" or a specific amount of "EliteWords" has been consumed to process a document, that transaction is final. We incur immediate, non-refundable hard costs from our database API providers and LLM servers the moment you click "Process".

2. Subscriptions & Cancellations

If you are on a recurring subscription plan, you may cancel your subscription at any time from your billing dashboard. Cancellation will prevent future charges, but you will retain access to your allocated credits until the end of your current billing cycle. We do not offer prorated refunds for partially used subscription months.

3. Valid Exceptions for Refunds

We will happily issue a refund or credit your account in the following scenarios:

  • System Failure: If you are charged credits but the system fails to generate a report or return humanized text due to a critical bug or server outage on our end.
  • Accidental Duplicate Purchases: If our payment processor (Stripe) accidentally charges you twice for the exact same transaction.

4. Non-Refundable Scenarios

Refunds will not be issued for subjective reasons or external factors, including but not limited to:

  • "My university uses a different or proprietary in-house detector, and it gave a different result."
  • "I received a bad grade or was penalized by my institution."
  • "I no longer need the credits."
  • Account suspension due to a violation of our Terms of Service.

5. Chargebacks and Disputes

Filing a fraudulent chargeback or dispute with your bank/credit card company for a valid service rendered is a violation of our terms. Any account initiating a chargeback will be permanently banned, and we reserve the right to submit all usage logs, IP addresses, and generated reports to the payment provider to contest the dispute.

6. How to Request Help

If you believe you are entitled to a refund due to a technical error, please contact our support team within 7 days of the transaction. Provide your account email and the specific Document ID in your request.