EliteWorks sells tokens that you spend on processing — reports, rewriting, the assistant and document generation. This page says when you get your money back.
The short version
- Tokens you haven't spent: ask within 14 days of buying and we refund them. No reason needed.
- Tokens you have spent: not refundable. If a report or a rewrite fails on our side, its tokens come back to your balance automatically.
- Subscriptions: cancel any time in Billing. It stops at the end of the period you've paid for.
- Refunds go back the way you paid. We decide within 3 business days.
1. Unspent tokens: 14 days
Within 14 days of a purchase (a token pack or a subscription payment), you can have your money back for the tokens from that purchase you haven't spent. If you've used some of them, we refund the rest in proportion to what you paid. This applies wherever you live; in the EU and the UK it is also your legal right of withdrawal.
2. Spent tokens
Spent tokens are final: the work was done when you asked for it, and at checkout you agreed that it starts straight away. The exceptions:
- A report or a rewrite that fails on our side: its tokens return to your balance automatically. If they didn't, tell us.
- The assistant and document generation charge for the processing a request actually used, including a request that stopped early. If it stopped because of a problem on our side, tell us and we will put it right.
- A duplicate charge for the same purchase: we refund the duplicate.
- An account we close for a reason other than a breach of our Terms: we refund the tokens you bought and haven't used.
3. Subscriptions
A subscription renews at the price shown at checkout until you cancel. You can cancel online from Billing at any time; it takes effect at the end of the period you've already paid for, and no further charge follows. Subscription tokens last until that period ends; tokens bought as packs never expire. After the 14 days in Section 1, we don't refund part of a month.
4. What we don't refund
- Unspent tokens after the 14 days, except in the cases in Section 2. Packs don't expire, so they stay yours to use.
- A result you didn't like, where the processing was carried out.
- Tokens we gave you rather than sold you: the welcome bonus, the daily assistant allowance, referral and promotional credits.
- Tokens on an account suspended for breaking our Terms.
- Tokens on an account you closed yourself. Closing clears the balance, so ask for a Section 1 refund before you close.
5. How to ask, and how you're paid
Write to our support team at contact@eliteworks.io within 30 days of the transaction; unspent tokens still follow the 14 days in Section 1. Include your account email and what it's about — for a failed job, its name and roughly when you ran it. We decide within 3 business days and refund to the payment method you used; your bank usually takes 5 to 10 business days to show it.
6. Chargebacks
Please write to us before going to your bank — it is faster. If a payment is charged back, we may remove the tokens it bought and suspend or close the account; tokens already spent can't be returned, so their value remains owed. We answer disputes with the records of what the account bought and used, and share them with the payment provider. Filing a chargeback in bad faith for a service that was delivered breaks our Terms.
7. Your legal rights
Nothing here limits consumer rights you can't waive under the law where you live. Where they apply, they come first.